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Testimonials

Hardtops testimonials - HardtopsUk
Our Customers Ratings
Customer: Ken Bassett
How would you rate the following?
5. ExcellentExel.
4. GoodGood
3. SatisfactorySatisf.
2. AcceptableAccept.
1. UnsatisfactoryUnsat.
0. Not ApplicableN/A
Brake Light (ABS Spoiler) - Fitted using 4 screws
X
Warranty Deposit Refund (Ref: WA#457)
X
Product Quality
X
Delivery Service
X
Fitting Service
Overall Service
X
Additional Comments
The brake light was a replacement for one I had previously purchased from yourselves that failed miserably with only 4 of the LEDs working after about a year and several of them having become disconnected and rattling around loose in the light unit which didn't even fit very well and was without doubt not a genuine SJS part The new replacement part to which this feedback refers is a genuine SJS part as identified by the SJS logo moulded into the lens; it fits perfectly and works without fault. The whole process of obtaining a replacement FOC was handled swiftly, efficiently and without issue by your customer service dept via your online warranty submission. Nobody gets it right all of the time but its how a problem is dealt with when one occurs that really matters and in this case the issue was dealt with very well indeed, although I do wonder why a none genuine and inferior part was sold originally.
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