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Testimonials

Hardtops testimonials - HardtopsUk
Our Customers Ratings

Ford Ranger MK5 (2012-2016) EKO Plus Hardtop Double Cab Testimonials

1769 Reviews
Customer Satisfaction: 92.4%
Customer: Steve Mobley - 2024-03-18
5. ExcellentExel.
4. GoodGood
3. SatisfactorySatisf.
2. AcceptableAccept.
1. UnsatisfactoryUnsat.
0. Not ApplicableN/A
Product Quality
X
Delivery Service
Fitting Service
X
Overall Service
Customer Comments
We paid for the top including fitting well in advance. 2 days before arrival we were asked if anything was already on the pickup. I told HT there were 2 runners which needed unbolting. I was told there would be an extra charge for this. Not happy about this as I feel this should have been asked at the outset. The fitting took place at the agreed time, but the top was not fitted correctly. Our driver ended up refitting the top himself.
HardtopsUK Comment
We apologise the sales team didn’t confirm what was originally fitted to your vehicle, the pre-appointment call is designed to pick up on any point missed also giving you opportunity/time to remove the items beforehand if you wish. Regarding your driver refitting the canopy, did they raise this with anyone here at HardtopsUK?
(More details)
Customer: Simon Blake - 2024-03-08
5. ExcellentExel.
4. GoodGood
3. SatisfactorySatisf.
2. AcceptableAccept.
1. UnsatisfactoryUnsat.
0. Not ApplicableN/A
Product Quality
X
Delivery Service
X
Fitting Service
X
Overall Service
X
Customer Comments
Very pleased with customer service and quality of canopy fitted
(More details)
Customer: Freddie Pier - 2024-02-21
5. ExcellentExel.
4. GoodGood
3. SatisfactorySatisf.
2. AcceptableAccept.
1. UnsatisfactoryUnsat.
0. Not ApplicableN/A
Product Quality
X
Delivery Service
X
Fitting Service
X
Overall Service
X
Customer Comments
(More details)
Customer: William Alsop - 2022-10-26
5. ExcellentExel.
4. GoodGood
3. SatisfactorySatisf.
2. AcceptableAccept.
1. UnsatisfactoryUnsat.
0. Not ApplicableN/A
Product Quality
X
Delivery Service
X
Fitting Service
X
Overall Service
X
Customer Comments
(More details)
Customer: Simon Sothcott - 2022-06-30
5. ExcellentExel.
4. GoodGood
3. SatisfactorySatisf.
2. AcceptableAccept.
1. UnsatisfactoryUnsat.
0. Not ApplicableN/A
Product Quality
X
Delivery Service
X
Fitting Service
Overall Service
X
Customer Comments
(More details)
Customer: Grant Wilson - 2022-02-18
5. ExcellentExel.
4. GoodGood
3. SatisfactorySatisf.
2. AcceptableAccept.
1. UnsatisfactoryUnsat.
0. Not ApplicableN/A
Product Quality
X
Delivery Service
X
Fitting Service
X
Overall Service
X
Customer Comments
Tailgate does not catch correctly so you have sent me instructions to adjust myself. Should have been done correctly in first place!!
HardtopsUK Comment
I apologise you had to carry out adjustments to your canopy catches, this can be because of settling. Please can I ask how long after the fitting you then needed to carry this out?
(More details)
Customer: John Williams - 2021-11-01
5. ExcellentExel.
4. GoodGood
3. SatisfactorySatisf.
2. AcceptableAccept.
1. UnsatisfactoryUnsat.
0. Not ApplicableN/A
Product Quality
X
Delivery Service
X
Fitting Service
X
Overall Service
X
Customer Comments
(More details)
Customer: Sam Cross - 2021-10-09
5. ExcellentExel.
4. GoodGood
3. SatisfactorySatisf.
2. AcceptableAccept.
1. UnsatisfactoryUnsat.
0. Not ApplicableN/A
Product Quality
X
Delivery Service
X
Fitting Service
X
Overall Service
X
Customer Comments
(More details)
Customer: Doug Petty - 2021-09-30
5. ExcellentExel.
4. GoodGood
3. SatisfactorySatisf.
2. AcceptableAccept.
1. UnsatisfactoryUnsat.
0. Not ApplicableN/A
Product Quality
X
Delivery Service
X
Fitting Service
X
Overall Service
X
Customer Comments
Regular buyer
(More details)
Customer: Tony Wilkinson - 2021-09-17
5. ExcellentExel.
4. GoodGood
3. SatisfactorySatisf.
2. AcceptableAccept.
1. UnsatisfactoryUnsat.
0. Not ApplicableN/A
Product Quality
X
Delivery Service
X
Fitting Service
X
Overall Service
X
Customer Comments
I would not recommend this company, still haven’t had it fitted, cannot give me a date when it can. Wanted all the money up front, I agreed to pay half until the job is finished. Asked for small compensation towards fitting like remote locking and got a complete no from them. I am still waiting for a date 6 weeks after paying and they cannot give me one. They are blaming shipping but this is what they do, so they must have an idea of how it works? I am very unhappy with us this company
HardtopsUK Comment
I am sorry you are unhappy, the member of staff you dealt with was new when you placed this order (not that this is making an excuse) but everyone has to learn. Your container is docking (currently on Monday 20th September) we then plan to unload into the warehouse that week so we SHOULD be able to book you in for W/C 27th September. We haven’t been booking customers in advance because the shipping lines keep delaying. This is something that is obviously is out of our hands and everyone importing products into the UK is suffering from the same issue. It is a major problem that we receive news articles on a daily bases reporting of ongoing delays. Our company policy is to ask for a payment for products to be reserved, it is the customers decision if this is payment in full or a deposit. Again I apologise if we cannot offer you a central locking system FOC but our margins are extremely tight as with all companies, costs are escalating. Let me know if we can help any further.
(More details)

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