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Hardtops testimonials - HardtopsUk
Our Customers Ratings

Toyota Hilux MK9 (2016-2018) XTC Hard Top Double Cab Testimonials

2079 Reviews
Customer Satisfaction: 89.6%
Customer: Matthew Morris - 2026-04-29
5. ExcellentExel.
4. GoodGood
3. SatisfactorySatisf.
2. AcceptableAccept.
1. UnsatisfactoryUnsat.
0. Not ApplicableN/A
Product Quality
X
Delivery Service
X
Fitting Service
X
Sales Executive - Jake Cramsie-Smith
X
Overall Service
X
Customer Comments
Always a pleasure to get our canopies from Hardtops UK. The guys always do their best to accomodate our needs and always a seamless experience. Thanks again
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Customer: Barbara Lamb - 2023-09-11
5. ExcellentExel.
4. GoodGood
3. SatisfactorySatisf.
2. AcceptableAccept.
1. UnsatisfactoryUnsat.
0. Not ApplicableN/A
Product Quality
X
Delivery Service
Fitting Service
X
Overall Service
X
Customer Comments
I find the top tailgate of the hilux slightly heavy initially (I am quite short and am disabled), but got excellent advice from the sales team when I spoke to them. A really friendly and helpful team
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Customer: Lance Isherwood - 2023-01-31
5. ExcellentExel.
4. GoodGood
3. SatisfactorySatisf.
2. AcceptableAccept.
1. UnsatisfactoryUnsat.
0. Not ApplicableN/A
Product Quality
X
Delivery Service
X
Fitting Service
X
Overall Service
X
Customer Comments
Outstanding service
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Customer: Libby Lindsay - 2020-02-10
5. ExcellentExel.
4. GoodGood
3. SatisfactorySatisf.
2. AcceptableAccept.
1. UnsatisfactoryUnsat.
0. Not ApplicableN/A
Product Quality
X
Delivery Service
X
Fitting Service
X
Overall Service
X
Customer Comments
Great telephone customer service but delivery dreadful with no communication, 79 year old driver using satnav from 15 years ago and then arrived to say we need forklift! But missing from bolts to hold in place and fitting instructions were dreadful. Really disappointing as just went downhill rapidly after placing order. Would definitely not recommend as a result.
HardtopsUK Comment
I am sorry you are not satisfied with our service, I spoke to our sales manager to confirms speaking to you regarding the missing fixing (which has been posted out to you) but nothing was discussed regarding the delivery? We use a company that is part of the Pallet Track delivery system to delivery our canopies, who should always have a tail lift to be able to unload themselves, obviously this wasn’t the case? Please can you advise what issues you had with the fitting instructions as these are a detailed 4 page document?
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Customer: P Sim - 2019-10-29
5. ExcellentExel.
4. GoodGood
3. SatisfactorySatisf.
2. AcceptableAccept.
1. UnsatisfactoryUnsat.
0. Not ApplicableN/A
Product Quality
X
Delivery Service
X
Fitting Service
X
Overall Service
X
Customer Comments
Great hardtop colour match. Good product.
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Customer: Arnar Tryggvason - 2018-11-29
5. ExcellentExel.
4. GoodGood
3. SatisfactorySatisf.
2. AcceptableAccept.
1. UnsatisfactoryUnsat.
0. Not ApplicableN/A
Product Quality
X
Delivery Service
X
Fitting Service
Overall Service
X
Customer Comments
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Customer: S Morris - 2018-09-15
5. ExcellentExel.
4. GoodGood
3. SatisfactorySatisf.
2. AcceptableAccept.
1. UnsatisfactoryUnsat.
0. Not ApplicableN/A
Product Quality
X
Delivery Service
X
Fitting Service
Overall Service
X
Customer Comments
A delivery notification service would be great
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Customer: John Franklin - 2017-09-29
5. ExcellentExel.
4. GoodGood
3. SatisfactorySatisf.
2. AcceptableAccept.
1. UnsatisfactoryUnsat.
0. Not ApplicableN/A
Product Quality
X
Delivery Service
X
Fitting Service
X
Overall Service
X
Customer Comments
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Customer: Steven Barron - 2017-09-07
5. ExcellentExel.
4. GoodGood
3. SatisfactorySatisf.
2. AcceptableAccept.
1. UnsatisfactoryUnsat.
0. Not ApplicableN/A
Product Quality
X
Delivery Service
X
Fitting Service
X
Overall Service
X
Customer Comments
Delivery totally unacceptable packaging all burst driver would not allow me to inspect and his attitude was out of order. I told him I would phone you but he wasn't prepared to wait so I wouldn't sign so he took it away. I then phoned in to your company and was told someone would get back to me shortly but have had no contact since so I can only assume a full refund will be made tomorrow.
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