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Testimonials

Hardtops testimonials - HardtopsUk
Our Customers Ratings
Customer: Peter Styles
How would you rate the following?
5. ExcellentExel.
4. GoodGood
3. SatisfactorySatisf.
2. AcceptableAccept.
1. UnsatisfactoryUnsat.
0. Not ApplicableN/A
Outback Lid Nissan Navara NP300 16>ON D/Cab
X
Product Quality
X
Delivery Service
X
Fitting Service
Overall Service
X
Additional Comments
The lid initially arrived not long after order which was great. There was a puncture in the box but as I wasn't at home to inspect the delivery not much I could do. There appeared to be no damage to the lid. After reading instructions it was apparent they were generic and not specific to the vehicle, so I emailed Mark Jepcott but got no reply whatsoever. I have finally found the time to fit the lid this morning 29/01/17. A bit footery at times but straightforward when you get going. However, one of the latches does not work properly, you have to manually put the keep back into position every time you put the lid down. I also cannot get rid of one of the gaps between the seal and tailgate at the same side no matter how much adjustment from the keep or the latch. The central support bar appears bent but i'm not sure if this is on purpose or not as there are some foam packers behind it. Overall, this is an inferior product and I have already placed an order for the mountain top lid as I know these to be off quality. If i'm lucky I may get 2 thirds of my money back selling this on ebay but more like half. As you couldn't respond first time i'm sure you are not interested in providing refunds. Be aware, reputation is everything.
Our Comments
Dear Mr Styles , Sorry to hear of your fitting issues, but we were awaiting photos from you as per your earlier phone call. If you can please supply photos and explanation of issue, we will try to help you get a successful fitting. We have sold hundreds of this top without complaint, although we have helped customers with fitting questions, so I am sure we can sort this to a satisfactory conclusion.

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