Our warranty department will review and contact you within 7 working days. When sending photos, please ensure you include both a zoomed in and zoomed out image of the same area. Please note, if any of the information required is missing, the claim may be delayed. If you are submitting a claim for a faulty door handle/lock please ensure your photos also include both keys.
To continue improving our service and products, we require all faulty parts to be returned to us at HardtopsUK.com. We offer the choice of these three options:
1. The product is returned to us, HardtopsUK.com, for our engineers to remove the faulty part and fit with a new replacement.
2. The faulty part is returned complete. Upon receipt of this, we will dispatch the new replacement unit.
3. A security deposit of £40.00 will be taken, whereupon we will dispatch the replacement new unit. When we are in receipt of the faulty part, the deposit will be reimbursed.
(The serial number will be located either on the left-hand rear door pillar, or on the right-hand side within the rear water channel. Please see here for an example)
All glass is excluded from any warranty claim. The cost of any goods sent back to HardtopsUK.com will be at the expense of the sender.